As the healthcare landscape evolves, the needs of your patients and providers keep changing. To keep pace, you need a strategic partner that understands your customers’ needs and can help identify potential solutions through each step of the therapy journey. Our manufacturer support offerings include:

Robust Patient Services Team To Support Your Stakeholders

Our patient services goal is to provide a very supportive and dynamic customer service experience for our patients and care team partners. Because we focus on a holistic strategy toward patient care, we take a foundational approach to understand our patient and provider needs and blend that in with our specialty pharmacy expertise to deliver against our client’s expectations.

We achieve our goals by: Customer Service, Reimbursement Support, Case Management, Coordination of Care, Clinical Support and Adherence Services, Data and Reporting, and Stakeholder Connectivity

Information Technology Platform

To help us meet our goal of creating a dynamic and supportive customer service experience, the Southside team has invested in a state of the art, proprietary IT system that enables our care team to deliver on our customer service promise.

We achieve our goals through our technology platform by: Focusing on Case Management System Functionality, Robust Tracking, Integration between all of our core systems, and Real time Reporting

Additional value added offerings that Southside provides:

Field Based Sales Team, a Field Nurse Team, and Clinical Trial Support

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